Privacy Policy
Effective as of October, 2025.
Streamax Technology Co., Ltd. and its global affiliates (hereinafter referred to as "Streamax", “We" and "Our") well understand the importance of privacy to you and will respect your privacy. Please read and understand this Privacy Policy (hereinafter referred to as the "Policy") before submitting your personal information to Streamax. This policy is applicable to Streamax websites, products and services that display or are linked to this privacy policy. This policy is formulated to explain how Streamax processes your personal information, but this policy may probably not cover all possible situations of data processing. The information about the collection of product or service-specific data may be elaborated by Streamax in a special privacy notice or supplementary statement issued by a specific product or service, or published in a notice provided at the time of data collection.
- The purpose of our policy is to help you well understand the followings:
- 1.How does Streamax collect and use your personal information
- 2.How does Streamax use Cookie and similar technologies
- 3.How does Streamax disclose your personal information
- 4.Your rights in personal information processing
- 5.How Streamax protects your personal information
- 6.How does Streamax process the personal information of children
- 7.Third-party providers and their services
- 8.How is your personal information transferred globally?
- 9.How is this policy updated?
- 10.How to contact Streamax?
1. How does Streamax collect and use your personal information
1.1 How does Streamax collect and use your personal information
Personal information refers to all kinds of information related to identified or identifiable natural persons recorded by electronic or other means, excluding anonymized information. We may collect your personal information when you use Streamax products and services or interact with us. In view of what products and services you use as well as how you interact with us, the specific types of data we collect will also be different. It is unnecessary for you to provide personal information to Streamax, but in some cases, if you choose not to provide personal information, Streamax may not be able to provide you with related products or services, nor can Streamax respond to or solve the problems you encounter. Streamax will only collect and use your personal information for the purposes stated in this statement. The personal information we may collect includes:
1.1.1 Information you provide to Streamax
Personal contact information. When you contact us, give us comments, suggestions or inquire us, acquire our product information, initiate cooperation needs, participate in our online and offline activities, subscribe to marketing materials, you can leave your contact information, including your name, company name, position, email address, telephone number.
1.1.2 Information acquired during your interaction with us or when you use our products and services
(1) Equipment and network information. We will collect the information about your devices when you use Streamax products and services, such as device type, device name or model, device identifier, operating system type and version, browser type and version, screen resolution, language setting, IP address, network service provider, and other technical information that varies from one product to another.
(2) Information about interaction record. Such information will be submitted to us directly by you when you use our website, products or services and interact with us. For example, the information request you give us, including the inquiry information you enter or the questions or information you provide in order to get customer service support. The record of your communication online or by phone, email, for online and offline activities.
(3) Log information. When you use Streamax products and services or view the content provided by Streamax, Streamax will automatically collect and store necessary log information, such as each visit time of service, path of visited page, client IP address, event information (such as error, breakdown, restart, upgrade).
1.1.3 Third-party source information and public information
Streamax may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify individuals. For example, Streamax collects aggregated statistics, such as website visits. Such data is collected by Streamax to understand how users use its website, products and services. In this way, Streamax can improve its own services and satisfy customers in a better manner. Streamax may collect, use, process, transfer or disclose non-identifiable data for other purposes at its own discretion. We will try our best to isolate your personal information and non-identifiable data and use them separately. If your personal information is mixed with non-identifiable data, it will still be treated as your personal information.
1.2 How does Streamax use your personal information
We may use your personal information for any of the following purposes:
(1) Respond to your interaction requirements. When you visit our website, participate in online or offline activities, ask for changes or request any information from us (such as marketing materials of products or services, white papers, subscription to e-magazines), and contact us about any problem or product information (such as request for technical support, giving us opinions, suggestions, inquiries), we will collect the following information from you:
| Data item | Purpose |
| Contact information. |
Your name, email, telephone number, address, company name, position. |
It will be used to communicate with you, for example, delivery of your subscribed e-magazines, response to your inquiries, comments or suggestions, or delivery of campaign gifts to you. |
| Interaction records |
Your information requests, calls, emails, online and offline activity records. |
To respond to your requests, such as delivery of your subscribed e-magazine, acquisition of your comments, suggestions or inquiries about us, delivery of campaign gifts to you. |
(2) Recommend related content, products or services for you. With your consent, send you information about products and services that may be interesting to you; invite you to participate in Streamax activities (including promotional activities), market research or satisfaction survey; or provide you with personalized content and services when you visit websites, Apps and other online platforms. We will collect the following information about you:
| Data item | Purpose |
| Contact information. |
Your name, email, telephone number, company name, position. |
Such information can be used to communicate with you, send you relevant marketing information based on your consent, invite you to participate in Streamax activities, and push you products or services that may be interesting to you. |
| Interaction records |
Record information of your interaction such as loading web pages, playing videos, downloading PDF files, sharing them on social media. |
To understand your attention to our website or products to provide you with more accurate and appropriate information or services. |
| Equipment and network information |
Device type, name or model, device identifier, operating system type and version, browser type and version, screen resolution, language setting, IP address, network service provider. |
Such information can be used to summarize and analyze the access effects and statistics of websites, Apps and other online platforms to constantly optimize your experience. |
If you don't want to receive such information, you can unsubscribe at any time according to SMS prompts or other methods we provide.
(3) Other circumstances:
To identify the error if you choose to send us relevant details.
To protect the safety of our products, services and customers or users, and implement and improve our loss prevention and anti-fraud plan.
To comply with and implement applicable legal requirements, relevant industry standards or our policy.
Based on the above purposes, we may collect the following relevant information from you:
| Data item | Purpose |
| Log information. |
Service request time, request protocol type, client IP address, request success status, requested resource path, client device information (such as device type, operating system type and version). |
To fulfill legal obligations, ensure reliable, safe and stable operation of products or services and optimize products and services. |
2. How does Streamax use Cookie and similar technologies
2.1 Cookie
In order to ensure the normal operation of website, we sometimes store small data files called Cookie on computers or mobile devices. Cookie is a plain text file that is stored on a computer or mobile device by a network server. The content of Cookie can only be retrieved or read by the server that creates it. Each Cookie is unique to your web browser or mobile application. Cookie usually contains identifiers, site names, and some numbers and characters. With the help of Cookie, a website can store data such as user preferences.
The purpose for which Streamax enables Cookie is the same as that of most websites or Internet service providers, that is, to improve the user experience. With the help of Cookie, a website can remember a user's single visit (by using session Cookie) or multiple visits (by using permanent Cookie). With the help of Cookie, a website can save settings, such as the language, font size and other browsing preferences of computers or mobile devices. It means that users are not required to reconfigure their preferences every time they visit the website. If a website does not use Cookie, a user will be treated as a new visitor by the website every time the user opens a web page. For example, if you log in to a website and go to another web page, the website will not recognize you and you will be logged out again. Streamax will not use Cookie for any purpose other than those stated in this policy. You can manage or delete Cookie according to your preferences. For details, see AboutCookies.org. You can clear all cookies saved on your computer, and most web browsers have the function to block Cookie. But if you do so, you need to change the user settings yourself every time you visit our website. For details on how to change your browser settings, please visit the following link:
2.2 Website Beacons and Pixel Labels
In addition to Cookie, we will also use other similar technologies such as website beacons and pixel tags on our website. For example, the email sent to you by Streamax may contain a click URL that links to the content of Streamax website. If you click this link, Streamax will follow this click and help us understand your product and service preferences and improve customer service. A website beacon is usually a transparent image embedded in a website or email. With the help of the pixel tag in the email, we can get to know whether the email is opened or not. If you don't want your activities to be tracked in this way, you can unsubscribe from Streamax mailing list at any time.
Your use of our website means that you agree to use Cookie, website beacons and pixel tags as described above.
3. How does Streamax disclose your personal information?
In general, Streamax will not disclose your personal information, except for the following scenarios:
(1) If some services are rendered by the authorized partner of Streamax, Streamax will share your personal information with this partner as described in this policy.We engaged Salesforce, Inc. to manage the hotline, send e-mail, provide technical support on behalf of Streamax and Google Analytics 4 to understand your product and service preferences and improve customer service, we will ask the partner to only use your personal information to provide you with services on behalf of Streamax;
(2) We may disclose your personal information to Streamax's affiliates. We will only disclose your information within Streamax's affiliates for specific, definite and lawful purposes, and only disclose the information necessary to render services. For example, in order to avoid repeated registration, we need to verify the uniqueness of the account to be registered.
(3) If required by applicable laws or in response to legal procedures, Streamax may also disclose your personal information to relevant law enforcement authority or other government agency. In some jurisdictions, if Streamax is involved in reorganization, merger or bankruptcy and liquidation proceedings, your personal information may also be disclosed to the counterparty.
(4) Streamax will also disclose your information and data when it is reasonably required, for example, for the performance of a contract and we think it necessary and appropriate to disclose it in order to prevent physical damage or property loss or investigate potential or actual illegal behavior.
4. Your rights in personal information processing
You should ensure that all personal information submitted is true and accurate. Streamax will try its best to maintain the accuracy and completeness of personal information and update these information and data in time.
When required by applicable laws, you may (1) have the right to consult and copy the specific personal information we hold about you; (2) Ask us to update or correct your inaccurate personal information; (3) Refuse or restrict our use of your personal information; (4) Ask us to delete your personal information; (5) Request us to explain the personal information processing rules. If you want to exercise the relevant rights, please contact Streamax's department in charge
cc@streamax.com to give us feedback online. For security, you may be required to provide a written request. If we have reasonable grounds to believe that the request is deceptive, impossible to implement or causes damage to the privacy rights of others, we will refuse to process them.
If required by applicable law, when Streamax processes your personal information based on your consent, you also have the right to revoke your consent at any time. However, the revocation of consent will not affect the legality and effectiveness of our processing of your personal information based on your consent before revocation, nor will it affect our processing of your personal information based on other appropriate legitimacy basis.
5. How does Streamax protect and retain your personal information
Streamax attaches great importance to the security of personal information. We adopt appropriate physical, administrative and technical safeguards to protect your personal information from unauthorized access, disclosure, use, modification, damage or loss. For example, we will use encryption technology to ensure the confidentiality of data. We will use protection mechanism to prevent data from malicious attacks. We will deploy an access control mechanism to ensure that only authorized personnel can access your personal information. And we will give security and privacy protection training to help employees enhance their awareness of the importance of personal information protection. We will try our best to protect your personal information, but please note that no security measures can be flawless.
We will store your personal information for a period of time required to achieve the purpose stated in this policy, unless it is required or permitted by law to extend the retention period. Because the storage period of data may be different based on different scenarios and products and services, the criteria we adopt to determine the storage period include: the time when personal information is required be stored to realize the business purpose, including providing products and services, maintaining corresponding transaction and business records, controlling and improving the performance and quality of products and services, ensuring the security of systems, products and services, responding to possible user queries or complaints, and locating problems; Whether the user agrees to a longer storage period; Are there any special requirements for data storage in laws, contracts. We will store your registration information as long as your account is necessary when we provide you with services. You can also choose to cancel your account. After you cancel your account, we will stop providing products and services based on this account, and delete your corresponding personal information or anonymize it without special legal requirements.
6. How does Streamax process the personal information of children
Our products, websites and services are mainly designed for adults. Children (minors under 18 years old) are not allowed to create their own user accounts without the consent of their parents or guardians. For the collection of children's personal information with the consent from their parents, we will only use or disclose this data when permitted by law, explicitly agreed by parents or guardians or necessary to protect children. If Streamax discovers that it has collected the personal information of children without prior verifiable parental consent, it will try to delete the relevant data as soon as possible.
7. Third-party providers and their services
To ensure a smooth browsing experience, you may receive content or network links from a third party outside Streamax and its partners (hereinafter referred to as "third party"). Streamax has no control over such third party. You can choose whether to access the links, contents, products and services provided by third party.
Streamax has no control over the privacy and data protection policy of third party, and such third party are not bound by this policy. Before submitting personal information to third party, please see the privacy protection policy of such third party.
8. How is your personal information transferred globally?
Streamax is a multinational company, which means that your personal information collected by Streamax may be processed in the country where you use products or services, in other countries where Streamax or its affiliates, subsidiaries or service providers, business partners have offices, or be visited from these countries,including: Germany, America and P.R.China. The data protection laws of these countries may be different. In such cases, Streamax will take measures to ensure that the data collected by us are processed as required by this policy and applicable laws. When personal information including data subjects located in the European Union is transferred to countries or regions with the same level of data protection that are not recognized by the European Union, Streamax will adopt various legal mechanisms, such as signing standard contract terms approved by the European Commission or requesting your consent for cross-border transfer of personal information, or implementing security measures such as data anonymity before cross-border data transfer. The personal information collected and processed by our operations in the People's Republic of China will be stored in the People's Republic of China.
9. How is this policy updated?
Streamax reserves the right to update or modify this policy from time to time. In the event of any change in our privacy policy, we will post the latest version of our privacy policy here. If we make a significant change to our privacy policy, we may also send you a change notice through different channels, for example, posting a notice on our website or posting a separate notice to you.
10. How to contact Streamax?
Contact Number: 400-998-2970
Contact Address: 21-23/F B1 Building, Zhiyuan, No.1001 Xueyuan Avenue, Nanshan District, Shenzhen City, Guangdong Province, P.R.China
Contact Email: cc@streamax.com
If you have any complaint or question on privacy to contact Streamax Data Protection Officer, please send email to
dpo@streamax.com.
Last updated: October 13, 2025
